Right of withdrawal returns and refunds

Withdrawal returns and refunds

The Consumer can exercise, for any reason and without being liable to provide any explanation in this regard, the right of withdrawal from any agreement stipulated according to these general sales conditions, without any penalty, within 14 (fourteen days) days from i) the date he receives the ordered Product, or ii) in case of purchase with a sole order of several Products that has been severally delivered, from the last delivery.

To exercise the right to withdrawal, the Consumer must inform the Seller before expiration of the deadline under the 14 days of their decision to withdraw, sending an explicit declaration to the Seller using the ordini@Lighthole.it email address stating the decision to withdraw by attaching the standard withdrawal form.

If the Products have not been sent to the Consumer, the withdrawal shall be intended as exercised the moment the Seller receives the withdrawal request from the Customer for the entire order addressed to  ordini@Lighthole.it.

If the Products have already been sent to the Consumer, on receiving the request as foreseen in above, the Seller will send the Returned Products form via e-mail to the Consumer. Within the following 14 days, the Consumer is required to return the Products to the Seller, together with the Returned Product Form sending or delivering them to:

Light Hole®  Ddi Claudio Gioserio

Via Mar Libico, 35

00071 Pomezia (RM) – Italy.

It is agreed that transport risks and costs for returning the Products to the Seller will be paid by the Consumer.

In order for the right of withdrawal to be valid, the Products shall be submitted or in any case delivered to the Seller integer (without any sign of wear, abrasion, dent, scratch, deformation, etc.), complete with all their parts and accessories, accompanied by instructions/ notes/ enclosed manuals, original packaging and wrapping and the warranty certificate, if present. Should any of the above be lacking, the Consumer will lose the right to be refunded for the amounts paid. In view of the above, we suggest covering the original Product packaging with another protective wrapping to preserve integrity and to protect the product during transport, also against writing or labels.

The Seller will take the delivery of the returned Products, granted his right to check whether these have been returned in the conditions described in previous paragraph.

If the check of the returned Products gives a positive outcome and the right of withdrawal has been duly exercised by the Consumer according to the foreseen terms and methods, the Seller will refund the full amount paid to purchase the Products to the Consumer, including the shipping fees paid by the Consumer for purchasing the product, as soon as possible and in any case, within 30 (thirty) days from the date in which the Seller is notified about the Consumer’s intention to exercise the right of withdrawal. However, the Consumer will remain liable for shipping fees and any duties or additional taxes paid by the latter to return the Product to the Seller.

The refund will be effected, where possible using the same payment method used by the Consumer to purchase the Product, or by bank transfer in favor of the Consumer; the Consumer shall provide the bank details on the returned products request or by email to ordini@Lighthole.it so the Seller is in a position to refund the relative amount. In the event that the payment was made by credit card, the refund will be made within the indicated time by direct crediting of the amount due to the credit card used by the Consumer to pay for the goods. In the event that the payment was made by PayPal, the refund will be made within the indicated time by direct crediting of the amount due to the account used by the Consumer to pay for the Products.